We're Here to Help

Whether you're setting up your first sync, troubleshooting an error, or planning a large-scale migration — we've got multiple channels to get you the answers you need.

Most questions are answered in our documentation and FAQ below. For bugs and feature requests, GitHub Issues is the fastest path to resolution.

SEND A MESSAGE

Contact Form

Can't find what you need above? Send us a message and we'll get back to you.

Send us a message

Include as much detail as possible — your WordPress and PHP version, Ecwid store ID, and any error messages you're seeing — so we can help faster.

Response Times

GitHub Issues1–3 business days

Contact Form24–48 hours

Priority Migration SupportSame business day

What to Include

Help us help you faster by including these details:

WordPress version and PHP version

WooCommerce version

Ecwid2Woo plugin version

Your Ecwid Store ID (not the API token)

Number of products in your Ecwid store

Error messages or screenshots

Steps to reproduce the issue

Server hosting provider and plan

Contribute

Ecwid2Woo is open-source and we welcome contributions. Whether it's a bug fix, documentation improvement, or a new feature — pull requests are appreciated.

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